Privacy policy

Last updated on 1-07-2024

This privacy policy ("Policy") explains how ZenVeda ("we", "us", "our") uses, handles, and processes the data you provide us when using the products or services we offer. By using our website or availing of goods or services from us, you agree to the terms and conditions of this Policy and consent to our use, storage, disclosure, and transfer of your information in the manner described below.

We are committed to ensuring your privacy is protected in accordance with applicable laws and regulations. Please take a moment to review this Policy and understand how your data is handled.

Changes to the Policy

ZenVeda may update this Policy periodically. We encourage you to check this page for the latest version to stay informed about how your data is being managed.

What Data We Collect

We may collect the following information:

  • Name
  • Contact information (including address and email)
  • Demographic information, preferences, or interests
  • Personal data or other information necessary for providing goods or services

Note: We do not store any credit card, debit card, or similar card data as required under Indian law. All information collected will be in compliance with applicable laws and guidelines.

How We Use Your Data

The data we collect is used for the following purposes:

  • To provide and deliver the goods or services you request
  • For internal record keeping
  • To improve our products or services
  • To communicate updates or special offers
  • For customer support and query resolution
  • For internal training and quality assurance purposes

Who We Share Your Data With

We may share your data with:

  • Third parties, including service providers, to facilitate the provision of goods or services, carry out requests, or fulfill orders
  • Our group companies, as relevant
  • Auditors or advisors for their professional services
  • Government bodies, regulatory authorities, or law enforcement authorities when required for legal or compliance reasons

How We Use Cookies

We use "cookies" to collect data and improve customer experience. You can configure your browser to refuse cookies or alert you when they are sent. However, not accepting cookies may limit your ability to access all features of our website. We do not control the use of cookies by third parties, who may have their own privacy policies.

Your Rights Relating to Your Data

  • Right to Review: You can review and request corrections or amendments to your data. We are not responsible for the accuracy of the information you provide.
  • Withdrawal of Consent: You may withdraw consent at any time by contacting us at info@zenveda.in. If you withdraw your consent, we may be unable to provide you with our products or services. Please note these rights are subject to applicable laws.

Data Retention

We retain your data as long as we provide goods or services to you and as permitted under applicable law. Even after the termination of our business relationship, we may retain your data for legal compliance.

Data Security

We will take reasonable precautions to safeguard the integrity and security of your data.

Queries/Grievance Officer

If you have any questions or concerns about this Policy, please contact us using the contact details provided on our website.

Thank you for trusting ZenVeda with your information. We are committed to protecting your privacy.